We ship from U.S. or international warehouses depending on stock levels. Delivery takes 4–10 business days on average. You’ll receive tracking details once your order ships.

We offer a 30-day return policy. If your item arrives damaged, we’ll send a replacement or issue a full refund. If you change your mind, you can return unused items in original condition (shipping cost may covered by the buyer).

Washing machine!

The licking mat is a textured silicone pad that you spread treats like yogurt or peanut butter onto. It encourages calm, focus, and longer time on the cooling mat — turning the cooling into a reward-based routine.

Absolutely! While it's designed to introduce your pet to the cooling mat, you can use it for bath time distraction, crate training, slow feeding, or anxiety relief in other settings too.

Our XL bed (about 47x35 inches) fits most adults and dogs comfortably — perfect for bonding, movie nights, or nap time together.

We offer multiple sizes based on breed and weight. If unsure, go one size up for extra comfort. Our product pages include breed suggestions and dimensions in inches.

Yes — that’s exactly why we include the training PDF + high-reward licking mat. Most dogs ignore cooling mats because they don’t understand the benefit. We introduce it the smart way — with scent, reward, and repetition — so they learn to love it.